About
PROFESSIONAL
I lead projects, improve how teams work, and design products. Most of my work has been at the intersection of research, operations, and design.
Continuous Improvement, Project Management, Product Management, Lean, Agile, Systems Thinking, Service Design, Design Thinking, Design Sprints, Strategy Consulting, JTBD (Jobs to be Done), and Human Factors
User and Stakeholder Interviews, User Testing, Surveys, Competitive and Comparative Analysis, Personas, Workshops, Affinity Diagrams, Pain Point and Gains (Positive Point) Identification, Workflow Analysis, Business Objectives and Metrics Alignment, and Priority Matrix
Service Blueprints and Customer Journey Maps
Information Architecture, Wireframing, Hi-Fi UI Design, Prototyping, User Flows, Site Maps, Design Systems, and Whiteboarding
TOOLS: Microsoft Office Suite, Google Business Apps, Figma, Dovetail, Balsamiq, InVision, Webflow, draw.io, Miro, Adobe Illustrator and Photoshop, Monday.com, Confluence, Typeform, Whimsical, and AI (ChatGPT, Claude, and Midjourney)
HTML, CSS, and Javascript (working knowledge)
Linkedin PERSONAL
I keep up with research in AI, business strategy, psychology, and user experience. Otherwise I'm outside, and I'll drive a long way for a good waterfall.
