JTBD (Jobs to be Done), Human Factors, Impactful Outcomes > Output, Growth Hacking, Systems Thinking, DesignOps, High-level/Big Picture Thinking, Strategy Consulting, Current State vs Desired Future State, Lean, Agile, Project Management, Product Management, Service Design, Design Sprints, and Design Thinking [Visual (and often Collaborative) Problem Solving/Solutioning]
Figma, Whimsical, Balsamiq, InVision, Webflow, draw.io, Miro, Adobe Illustrator and Photoshop, Monday.com, Google Business Apps, Typeform, and Microsoft Office Suite
Information Architecture, Wireframing/Lo-fi Design, Hi-fi UI Design, Prototyping, Site Maps, and Design Systems, Whiteboarding (Physical and Digital)
Competitive Analysis, JTBD, Business Objectives, Personas, Customer Journey Maps, Workshops, Surveys, Comparative Analysis, Pain and Positive Point Identification, Workflows, Affinity Diagrams, Workshops, User Testing, and User and Stakeholder Interviews
Business North Star Identification, Business Growth Levers Identification, and Metrics and New and Existing Feature Alignment with Business North Star and Business Growth Levers
Service Blueprints, Customer Journey Maps, Pain Point and Positive Point Identification, and Priority Matrix
Current pastimes include keeping up with the latest research in business strategy, psychology, and UX / UI design as well as enjoying being out in nature and chasing waterfalls.